RETURN POLICY

Eligible items may be returned for Store Credit only. Returns must be returned within 30 days of the ship date received. D'or Fashion will not accept any returns after 30 days.


Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all D'or Fashion and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.


Merchandise purchased online can be returned via mail to our Distribution Center or returned in-person to our store location (please see the address listed below). Please keep in mind that in-store returns will be issued store credit that can only be used in-store. No in-person drop offs will be accepted at our Distribution Center or Corporate Office.  We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.    

 
Exchanges

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.

 

* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

 

 *FINAL SALE ITEMS (NON RETURNABLE, NO EXCEPTIONS):

All items ending in $.96, $.97,$.98, $.99 are FINAL SALE, bodysuits, swimsuits, or undergarments are non-returnable.

Damaged Items

If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of $10.00 USD if you include a copy of the receipt in your shipment.

 

Return to Store

  1. Visit our Open to the public Location (listed below - only available in Florida)
  2. All items must be returned in original condition (including all paperwork, parts and accessories) with tags attached. Items must be unworn, unaltered, and unwashed. We do not accept "Sale" items or bodysuits.
  3. Upon returning the item, you will receive store credit in the form of a gift card to use in-store. Please keep in mind that gift cards issued in-store must be used on an in-store purchase.

 

      Return by Mail

      1. Please print and fill out our return slip or include your original packing slip with item(s) being returned. Kindly note without providing an order number there may be a delay in your return process.
      2. Pack your item(s) securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all parts & accessories) with tags attached. Items must be unworn and unwashed. We do not accept "Sale" items or bodysuits.
      3. All return shipping charges must be prepaid. We do not accept COD deliveries, it will be rejected. Please keep the return tracking information for your records. Dor Fashion is not responsible for lost or stolen packages.

       CLICK HERE TO PRINT THE RETURN SLIP.

       

      Send your package to:

      D'or Fashion
      PO BOX 161092

      MIAMI, FL 33116

       

      CREDIT

      Credit for your return merchandise will be processed once product is received at our warehouse. Please allow 1-5 business days for return processing. Once your return has been processed, you'll be issued store credit in the form of an E-gift card via email. Store credit covers original purchasing price and tax if applicable.

       

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      TOPS & DRESSES

      SIZE XS S M L XL
      US/CAN 1 3, 5 7, 9 11, 13 15
      Bust (in) 31-33 33-35 35-37 37-39 39-41
      Waist (in) 24-25 26-27 28-29 30-31 32
      Hips (in) 33-34 35-36 37-38 39-40 41
      UK 2, 4 6, 8 10, 12 14, 16 18
      EU 32, 34 36, 38 40, 42 44, 46 48
      AUS 2, 4 6, 8 10, 12 14, 16 18
      Bust (cm) 78-83 83-89 89-94 94-99 99-104
      Waist (cm) 60-65 65-70 70-75 75-80 80-85
      Hips (cm) 83-88 88-93 93-98 98-103 103-108

      BOTTOMS & SKIRTS

      SIZE XS S M L XL
      US/CAN 0, 1 3, 5 7, 9 11, 13 15, 17
      Waist (in) 24-25 26-27 28-29 30-31 32-33
      Hips (in) 33-34 35-37 38-40 41-42 43-44
      UK 2, 4 6, 8 10, 12 14, 16 18, 20
      EU 32, 34 36, 38 40, 42 44, 46 46, 48
      AUS 2, 4 6, 8 10, 12 14, 16 18, 20
      Waist (cm) 60-65 65-70 70-75 75-80 80-85
      Hips (cm) 83-88 88-93 93-98 98-103 103-108

      SHOES & BOOTS

      US/CAN 5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10
      UK 3 3,5 4 4,5 5 5,5 6 6,5 7 7,5 8
      EU 36 36,5 37 37,5 38 38,5 39 39,5 40 40,5 41
      AUS 5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10

      SWIMWEAR & LINGERIE

      SIZE XS S M L XL
      US/CAN 1 3, 5 7, 9 11, 13 15
      Bust (in) 31-33 33-35 35-37 37-39 39-41
      Waist (in) 24-25 26-27 28-29 30-31 32
      Hips (in) 33-34 35-36 37-38 39-40 41
      Cup Size 32A-32B 32C-34B 34C-36B 36C-38C 38D-40D
      UK 2, 4 6, 8 10, 12 14, 16 18
      EU 32, 34 36, 38 40, 42 44, 46 48
      AUS 2, 4 6, 8 10, 12 14, 16 18
      Bust (cm) 78-83 83-89 89-94 94-99 99-104
      Waist (cm) 60-65 65-70 70-75 75-80 80-85
      Hips (cm) 83-88 88-93 93-98 98-103 103-108
      UK / EU Cup Size 70B-70C 70D-75C 75D-80C 80D-85D 85DD-90DD
      AUS Cup Size 10A-10B 10C-12B 12C-14B 14C-16C 16D-18D

      PLUS

      SIZE 1X 2X 3X
      US/CAN 14, 16 18, 20 22, 24
      Bust (in) 41-42 44-45 47-48
      Waist (in) 34-35 36-38 39-41
      Hips (in) 45-46 47-48 49-50
      UK 20-22 24-26 28-30
      EU 46-48 50-52 54-56
      AUS 20-22 24-26 28-30
      • All dorfashion.com models are wearing size small in tops and dresses, and size 1, 3, or 5 in jeans depending on their body type.
      • Most dorfashion.com jeans & dresses have great stretch, please refer to product description for fabric details.
      • Most dorfashion.com bottoms have an inseam of 31-34” depending on the cut and style.
      • Sizing may vary depending on cut and style. Please use the model figure above as a guideline to determine the most accurate size for your fit.